Shipping Policy

Effective Date: November 4, 2025

At Respitech Medical Equipment, we take pride in ensuring that all medical products and equipment are delivered to you safely and on time. Please review our shipping policy for details on delivery timelines, charges, and procedures.

1. Shipping Coverage

We currently deliver to all locations within the United Arab Emirates (UAE).
For international deliveries, please contact our support team at Respitechhealthcaremedical@gmail.com
prior to placing your order to confirm delivery availability and charges.

2. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed after 3:00 PM or on Fridays and public holidays will be processed on the next working day.
You will receive a confirmation message or email once your order has been dispatched.

3. Delivery Time

Estimated delivery time after dispatch:

Dubai: 1–2 business days
Abu Dhabi, Sharjah, Ajman: 2–3 business days
Other Emirates & Remote Areas: 3–5 business days

Delivery times may vary based on location, courier operations, or unforeseen delays such as weather conditions or public holidays.

4. Shipping Charges

Free delivery for orders above AED 500 within the UAE.
Orders below AED 500 will incur a flat shipping fee of AED 25.
Additional charges may apply for heavy or oversized medical equipment. You will be informed of such charges before dispatch.

5. Order Tracking

Once your order is shipped, you will receive a tracking number and link via email or SMS.
You can use this to track your shipment’s progress until it reaches your doorstep.

6. Delivery Conditions

Please ensure that the delivery address and contact number provided during checkout are accurate.
Deliveries are made between 9:00 AM and 8:00 PM (UAE time).
If the customer is unavailable during delivery, our courier partner will contact you to reschedule.
For large medical equipment, please confirm that your location has adequate access for delivery and installation (if applicable).

7. Damaged or Missing Items

If you receive a package that is damaged, incomplete, or incorrect, please notify us within 48 hours of delivery at Respitechhealthcaremedical@gmail.com with your order number and photos of the issue.
We will promptly arrange a replacement or initiate a refund in line with our Return & Refund Policy.

8. Contact Us

Respitech Medical Equipment
Bin Fares Building, Office No. 207
Near Al Baraha Hospital, Dubai, UAE
📞 +971569059342
📧 Respitechhealthcaremedical@gmail.com
🌐 https://www.respitech.ae